Air France occasionally loses luggage. In early 2022, over 684,000 bags were mishandled. Passengers can report lost baggage within 48 hours online or at the airport. They should fill out a Property Irregularity Report for tracking. The Montreal Convention allows claims for lost luggage up to two years after the incident.
When baggage is lost, passengers can file claims through Air France’s website or customer service. The airline outlines a clear procedure for filing a claim, including necessary documentation and timelines for resolution. Compensation may depend on various factors, including the duration of the delay and the value of the lost items.
Many travelers express frustration with the claims process. Some feel it can be time-consuming and complex. Others report satisfaction with Air France’s customer service when addressing their issues.
In summary, while Air France does lose baggage occasionally, the company provides a structured process for claims and compensation. Understanding this can help passengers manage their expectations. Next, we will explore how Air France’s baggage policies work and what passengers can do to minimize the risk of losing their luggage.
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